Privacy Policy

Last Updated: August 28, 2025

smallFactory (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using the Service, you agree to this policy.

1. Information We Collect

We collect only the minimum information necessary to operate the Service:

  • Account Information: Email address and authentication credentials.
  • Usage Data: Log files, IP addresses, and browser information for security and performance monitoring.
  • Project Data: Any files, parts, or other information you upload or create.
  • Payment Information: Processed by third-party providers; we do not store full credit card numbers.

We do not sell your data or track you for advertising purposes.

2. How We Use Information

We use your information solely for operating and improving the Service, authenticating users, processing payments, communicating service updates, and protecting against security threats.

3. Data Ownership and Sharing

You retain full ownership of your content. We do not share your personal information, except with service providers under strict confidentiality agreements, for legal compliance, or to address security threats.

4. Data Security

We employ industry-standard security measures, including encryption and access controls, to protect your data. However, no system is 100% secure.

5. Data Retention

We retain your data as long as your account is active or until you delete it. Backups are purged automatically. We may retain minimal records as required by law.

6. Your Rights

You may have the right to access, correct, delete, or export your data. You can close your account at any time. To make a request, contact us at [email protected].

7. Children’s Privacy

The Service is not directed to children under 13. We do not knowingly collect information from children.

8. International Data Transfers

Your data may be processed and stored in the U.S. or other jurisdictions. By using the Service, you consent to this transfer.

9. Analytics and Session Recording

We use PostHog to collect privacy‑respecting product analytics to improve the Service. We do not use analytics for advertising or sell your data.

  • What we collect: Events like page views and feature usage. We do not record passwords or payment details.
  • Session recording: Enabled on our marketing pages to help us understand usability. It is disabled on this Privacy page and the Terms page.
  • Masking: All text and input fields are masked in recordings by default to reduce the chance of capturing sensitive information.
  • Opt out: You can opt out of analytics (including recordings) at any time on this device by clicking here. We also honor your browser’s Do Not Track setting and will not load analytics if it is enabled.

10. Changes to This Policy

We may update this policy and will notify you of material changes before they take effect.

11. Contact Us

If you have questions, please contact us at [email protected].